Case Study: E-Commerce Forwarder Doubles Quotes in 60 Days
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The Problem of ecommerce Freight Case Study
BoxFlow relied on manual quoting via spreadsheets and email, which led to:
- ⏱️ Slow quote turnaround times (avg. 8+ hours)
- ❌ Missed follow-ups with high-intent leads
- 📉 Poor conversion rate on first-touch inquiries
- 🧾 No visibility into win/loss metrics
They needed a modern, fast, and scalable quoting system tailored for ecommerce freight case study e-commerce shipping.
⚙️ The Solution: Linbis Instant Quote Engine
With Linbis, BoxFlow implemented a fully branded online quote portal integrated into their website and CRM.
✨ Key Features:
- Live rate pulls from multiple carriers (express, LTL, ocean)
- Custom quote templates by product category
- Automated email confirmations + sales alerts
- Real-time analytics on quote activity
📈 Results at a Glance
Metric | Before | After | Change |
Avg. Quotes per Week | 38 | 76 | 🚀 +100% |
Time to First Quote Response | 8.2 hrs | 1.3 hrs | ⏱️ -84% |
Conversion Rate | 12.5% | 27.4% | 🔼 +119% |
Staff Added | 0 | 0 | 💼 Fully Scalable |
💬 Client Testimonial
“Linbis helped us respond faster and win more clients without growing our team. The quoting tool became our top sales channel within weeks.”
— Carla Méndez, Head of Growth at BoxFlow Logistics
Conclusion ecommerce freight case study
This e-commerce freight case study proves that the right digital tools multiply output — not headcount.
With Linbis, BoxFlow unlocked speed, scale, and visibility across its quoting operations.
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