CRM for Freight Forwarders
CRM for Freight Forwarders is a must have module on any logistic software. We firmly believe that the customers are the top-priority of every business. For that reason, Linbis Logistics is built with a fully integrated CRM for Freight Forwarders, allowing companies to monitor every customer activities in detail. The activities integrated include log of phone calls, emails, events, tasks, sales, complaints and proposals, as well as orders and shipments history.
CRM is known as a reliable way to improve a company’s customer service practices. As a result, employees are able to respond to customers’ queries effectively and in a timely manner. Timely interventions allow for rapid decision making when internal or external factors make it necessary. Further, business tactics can be aligned for long term business relations and profitability.