How to Automate Quotes from Chat with Linbis
Requests come in free text with different formats.
Staff must manually copy data from chat into the TMS.
Delays increase response times and risk losing deals.
Introduction
With Linbis automation, chat requests become structured workflows. Linbis extracts shipment details directly from chat messages, creates instant quotes, and even allows customers to confirm bookings—all without manual intervention.
Step 1: Capture Chat Requests
Linbis integrates with popular chat platforms using APIs:
- WhatsApp: via Twilio or WhatsApp Business API.
- Slack/Teams: via native connectors or webhooks.
When a customer sends:
“Need a quote from Miami to Bogotá, 2 pallets, air freight.”
Linbis automatically detects:
- Origin: Miami
- Destination: Bogotá
- Cargo: 2 pallets
- Mode: Air freight
Step 2: Structure and Validate Data
- Linbis applies Natural Language Processing (NLP) to extract shipment fields.
- If any key data is missing (e.g., weight or incoterms), the bot replies automatically:
“Can you confirm cargo weight for this quote?”
This ensures complete, accurate data before generating a quote.
Step 3: Generate Instant Quote
- Linbis’ rate engine checks available tariffs, fuel surcharges, and customer agreements.
- A PDF or dynamic web link is generated instantly with pricing and terms.
- Optional: Sales team receives a Slack notification to review high-value requests.
Step 4: Reply in Chat with Quote
- The system replies directly in the same chat:
“Here is your quote: [Download PDF] – Valid until Friday.” - Customer does not need to leave WhatsApp, Slack, or Teams.
Step 5: Convert Quote to Booking
- If the customer replies “Confirm” or clicks an approval button, Linbis automatically:
- Creates a booking in the TMS.
- Notifies operations.
- Sends confirmation to the customer with tracking ID.
- Creates a booking in the TMS.
Logistics chat automation quotes Advanced Features
- Multi-language support: Customers can send requests in English, Spanish, or Portuguese.
- Smart routing: Quotes are routed to the right sales rep if needed.
- Audit trail: All chat interactions are logged in CRM for compliance.
- Integrations: Works with email and forms too—quotes can be unified across all channels.
Real-World Example 🚛
A freight forwarder in Florida receives over 70% of requests via WhatsApp. Before Linbis, sales teams spent an average of 45 minutes per quote. With chat automation:
- Average response time dropped to 5 minutes.
- Quote-to-booking conversion increased by 25%.
- Customers appreciated the instant service without leaving WhatsApp.
- Average response time dropped to 5 minutes.
Logistics chat automation quotes Benefits 📈
- Speed: Reduce turnaround from hours to minutes.
- Customer Experience: Meet clients on their preferred channel.
- Accuracy: Automated data extraction reduces manual errors.
- Scalability: Handle hundreds of chat requests daily with no extra staff.
- Competitive Advantage: Faster quotes lead to higher conversion rates.
Conclusion logistics chat automation quotes
Automating quotes from chat logistics with Linbis transforms customer interactions. By capturing details directly from WhatsApp, Slack, or Teams, structuring the data, and generating instant quotes, logistics companies deliver unmatched speed and professionalism.
For logistics providers competing in today’s digital-first environment, this automation is not just a convenience—it’s a strategic advantage that boosts efficiency, customer satisfaction, and revenue.