Automated Dispatch Platform: Streamlining Freight Operations with AI and Workflow Automation
Introduction
That’s why Linbis built an automated dispatch platform — an intelligent solution that connects shipments, carriers, and customers through AI-driven automation.
With it, companies can assign, plan, and execute dispatch operations automatically while maintaining full visibility and control.
Step 1: Centralized Shipment Management
Linbis starts by centralizing all shipment requests into one system:
- Imports orders directly from CRM, ERP, or online booking forms.
- Classifies shipments by priority, type, and destination.
- Displays real-time availability of carriers and vehicles.
- Detects missing information and triggers auto-validation workflows.
This eliminates manual coordination and prepares the data for smart dispatching.
Step 2: AI-Powered Dispatch Assignment
The Linbis AI engine analyzes every incoming order to assign the best carrier or driver automatically, based on:
- Current location and proximity.
- Vehicle capacity and cargo compatibility.
- Carrier performance history and cost.
- Traffic and route conditions.
The system optimizes the match between shipment and resource — ensuring faster dispatch and lower operational cost.
Step 3: Dynamic Route Planning
Once the dispatch is assigned, Linbis automatically plans the most efficient route in real time:
- Calculates fuel-efficient paths using live GPS data.
- Accounts for traffic, weather, and road restrictions.
- Suggests multi-stop optimization for consolidated loads.
- Continuously recalculates routes if conditions change.
This transforms static dispatching into a live, adaptive process.
Step 4: Real-Time Communication and Tracking
Linbis integrates real-time communication between dispatchers, drivers, and customers:
- Sends automated dispatch instructions via mobile or email.
- Tracks vehicle movement and ETA updates in real time.
- Shares live shipment visibility with clients and partners.
- Triggers automatic notifications for arrivals, delays, or delivery confirmation.
No manual calls, no status confusion — everything is synced automatically.
Step 5: Workflow Automation Integration
The automated dispatch platform connects with existing logistics workflows to close the automation loop:
- Generates documents like bills of lading or manifests automatically.
- Triggers invoices upon delivery confirmation.
- Updates TMS and CRM systems instantly with dispatch data.
- Sends feedback loops to improve carrier performance analytics.
Every event in the dispatch process activates an automated workflow — saving hours of manual coordination.
Step 6: Analytics and Performance Optimization
Linbis provides real-time analytics and performance insights:
- Average dispatch time and vehicle utilization.
- Carrier cost performance and SLA compliance.
- Delivery accuracy and on-time ratio.
- Route efficiency metrics and sustainability impact.
These insights help companies identify inefficiencies, improve decision-making, and scale smarter.
Advanced Features
- AI-based carrier assignment.
- Dynamic route optimization.
- Integrated communication tools.
- Workflow automation and document generation.
- Real-time analytics and performance dashboards.
Real-World Example 🚚
A U.S.-based freight company implemented Linbis automated dispatch platform to handle over 400 daily shipments.
After 60 days:
- Dispatch time reduced by 78%.
- Driver utilization improved by 33%.
- Customer satisfaction grew by 22%.
They now manage the entire dispatch lifecycle — from order to delivery — with zero manual input.
Benefits 📈
- Speed: Automate dispatch in seconds, not hours.
- Visibility: Track every shipment and carrier in real time.
- Efficiency: Optimize routes and reduce costs.
- Accuracy: Eliminate human error in assignment and scheduling.
- Scalability: Handle higher shipment volumes effortlessly.
Conclusion
The automated dispatch platform by Linbis represents the next evolution of logistics management — fast, data-driven, and fully automated.
By combining AI, automation, and real-time visibility, companies can transform dispatching from a reactive task into a strategic, autonomous operation.
In logistics, speed is power — and automation is the engine behind it.